At Claudia Sale Shop, we believe your comfort should extend beyond our premium sleepwear to every aspect of your shopping experience. Just as we carefully craft our pajamas and loungewear for your ultimate relaxation, we’ve designed our returns process to be as seamless and comfortable as slipping into your favorite robe.

Our Return Promise

We understand that sometimes comfort needs to be experienced firsthand. If our products don’t provide the comfort and quality you expect, we offer a hassle-free return or exchange within 15 days of receiving your order.

Return & Exchange Process

Step 1: Initiate Your Return

Contact our customer care team within 15 days of delivery to request a return or exchange. Please include:

  • Your order number
  • Item(s) you wish to return or exchange
  • Reason for return
  • Whether you prefer an exchange or refund

Step 2: Prepare Your Return

Please ensure:

  • Items are unworn, unwashed, and in original condition
  • All original tags are attached
  • Items are in their original packaging

Step 3: Ship Your Return

Once approved, we’ll provide you with return shipping instructions. Please note:

  • Return shipping costs are the customer’s responsibility
  • We recommend using a trackable shipping service
  • Include the return form provided by our customer care team

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Email to: [email protected]


Dear Claudia Sale Shop Team,


I would like to request a [return/exchange] for my recent order.


Order Details:

Order Number: [Your Order Number]

Order Date: [Date of Purchase]

Items to Return/Exchange: [List items with quantities]

Reason for Return: [Please specify]

Preferred Resolution: [Refund/Exchange for specific item]

Please provide instructions for returning the item(s).


Thank you,

[Your Full Name] [Your Email Address] [Your Phone Number]

Refund Information

Once we receive and inspect your returned items:

  • Processing Time: 3-5 business days after we receive your return
  • Refund Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Timeline: Depending on your financial institution, it may take 5-10 business days for the refund to appear in your account
  • Shipping Costs: Original shipping fees are non-refundable

Non-Returnable Items

To ensure the hygiene and quality of our intimate products, the following items cannot be returned or exchanged unless defective:

  • Briefs & Bralettes (intimate apparel for hygiene reasons)
  • Eyemasks & Pillowcases (personal care items)
  • Cosmetic Bags & Journals (unless in original, unopened packaging)
  • Items that show signs of wear, washing, or damage
  • Products without original tags or packaging

Exchange Policy

We’re happy to exchange items for a different size or color, subject to availability. If the item you want is out of stock, we’ll process a refund instead.

Exchange Shipping

  • Customers are responsible for return shipping costs
  • We cover the shipping costs for your replacement item
  • Exchange processing time: 5-7 business days after we receive your return

Need Assistance?

Our customer care team is here to help ensure your complete comfort and satisfaction. Contact us at:

Email: [email protected]

Address: 1175 Clover Drive, Colorado Springs, US 80903

We typically respond within 24 hours during business days.

At Claudia Sale Shop, we’re committed to ensuring your comfort extends from our premium sleepwear to every interaction with our brand. Thank you for trusting us with your relaxation and comfort needs.


With warm regards,

The Claudia Sale Shop Team